Complaint Procedure
1. How to Make a Complaint
If you wish to make a complaint, you can do so in the following ways:
In Person
Speak directly to a member of our staff at the practice. We will do our best to resolve the matter immediately.
By Phone
Call us on 0203 834 2222 during business hours. Our team will listen to your concerns and provide assistance.
By Email
Send an email to smile@boutiquedentalis.co.uk with the subject line “Complaint”. Please include:
- Your full name
- Contact details
- A description of the issue
- Any relevant dates or supporting documentation
2. What Happens Next?
Step 1: Acknowledgment
- We will acknowledge your complaint within [e.g., 3 working days] of receiving it.
- If further information is required, we may contact you to clarify your concerns.
Step 2: Investigation
- We will thoroughly investigate your complaint. This may involve reviewing records, speaking to staff members involved, and assessing the circumstances of the issue.
- This process will be carried out with fairness and confidentiality.
Step 3: Response
- We aim to provide a full response within [e.g., 10 working days] of acknowledging your complaint.
- If the investigation requires more time, we will inform you of the delay and provide a revised timeline.
Step 4: Resolution
- If your complaint is upheld, we will explain the steps we are taking to address the issue and prevent recurrence.
- If your complaint is not upheld, we will provide a clear explanation and any alternative solutions, if applicable.
3. Further Action
If you are not satisfied with our response, you may escalate your complaint to an external authority:
- General Dental Council (GDC)
Website: https://www.gdc-uk.org
Phone: 020 7167 6000 - Dental Complaints Service (For private dental care complaints)
Website: https://www.dentalcomplaints.org.uk
Phone: 020 8253 0800
4. Commitment to Improvement
At Boutique Dentalis, we take all complaints seriously and use them as an opportunity to improve our services. Your feedback is invaluable in helping us maintain and enhance our standards.
5. Contact Us
For any questions about our complaint procedure, please reach out via email at smile@boutiquedentalis.co.uk or call us on 0203 834 2222.
